Shipments & Returns

Shipping Costs

Switzerland

* FREE shipping on all orders over CHF 100

* For all orders under CHF 100 options are displayed at checkout

 

Europe/International

* FREE shipping on all orders over 200CHF 

For all orders under CHF 200 options are displayed at checkout

* Any custom charges will be at your costs

 

We rely on the Swiss Post for our shipments. We apologies in advance if there are any delays which are out of our control. 

If you have a problem with your shipment please drop us an email at contact@ekotrade.ch or phone +41 22 940 22 08 and we shall do everything to help you out.

 

Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, please first send us an email at contact@ekotrade.ch and send the goods in their original packaging to:

Lutsson SARL
8 rue Liotard
1202
Geneva
Switzerland

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please send an email to contact@ekotrade.ch. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping

To return your product, you should mail your product to:

Lutsson SARL
8 rue Liotard
1202
Geneva
Switzerland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over CHF 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

//BLU added for variant customization